Question 1

What is the difference between a ferry and fast ferry/catamaran?

Accepted Answer

The ferries are vessels which can take both vehicles and passengers, while the fast ferries (or catamarans) are considered to be the vessels that are only used for the passenger transportation.

Question 2

Do the Chao Koh Group ferries allow pets on board?

Accepted Answer

The majority of car ferries do accept the pets on board, but they of course need to have adequate accessories such as a muzzle or a leash if you&rsquo;re taking your dog with you, or appropriate transport bags for smaller pets and animals. The most important thing however is that they do not pose a disturbance to other passengers on the boat.

Question 3

Do I have to pay additional fees for luggage storage on the departures operated by Chao Koh Group?

Accepted Answer

There are no additional fees for the luggage storage on the vessels given the fact you bring them with you to the passenger lounge. However, it is important to pay attention to the size of the items of course, and to make sure that you report any unusually large items that you&rsquo;re going to take with you on board of the boats.

Question 4

Is there Wi-Fi available on the vessels operated by Chao Koh Group?

Accepted Answer

All the vessels provide the passengers with Wi-Fi, but of course, the reach of the Wi-Fi is limited especially when you find yourself a bit further away from the mainland where the reception might not be as good.

Question 5

Can I bring my bike on board?

Accepted Answer

In most cases, it is unfortunately not possible to bring your bicycle on board of a fast ferry. There are some exceptions and cases in which it is allowed to do so, but only if the bike is folded and packed. We recommend contacting directly the company in question to confirm whether or not it is allowed to bring it with you on that specific ferry line.

Question 6

Do I have to print out the ticket for the departure operated by Chao Koh Group?

Accepted Answer

If it is necessary to print out the tickets for the departures you&rsquo;re attending, that information will be explicitly stated during your purchase process, and of course in the email in which you receive your tickets and boarding information. Of course, there are also M-ticket departures which allow you to just download the ticket on your phone and then show it to the crew who will scan it.

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